TrustSharePoint: Notes from SPC14: Tackling the Challenges of Information Management and Governance

Insights from AIIM president, John Mancini

Tuesday March 5, 2014, 1:45-3:00pm

Speakers: John Mancini

ITPro Session

I attended a great session by John Mancini on the research that AIIM (Association of Information and Image Management) has done into how enterprises are tackling the challenges of information and governance given the amount of information, the velocity with which it is growing and the multitude of new ways that information is being accessed. It was a fantastic session. Here are my notes.

At the end of this post, there is a link to the research report that AIIM produced that can be downloaded for free.

Agenda

Why dealing with information chaos is the most significant challenge facing business in the next decade
The causes and effects of this disruption
What is the current state of SharePoint deployments?
What are the business questions you need to ask about content management?

Information is the World's New Currency!

It was the best of times. It was the worst of times.
Gartner: Every budget is an IT budget…

But amidst this opportunity, these are the kinds of things we hear…

Our file servers are out of control
Nobody can find anything
Information is leaking
The volume of stuff is in the process of drowning us
Maximizing this SharePoint investment is a little different than we though
Every time I turn around the business has implemented some new application that we didn't even know about in IT
As the CEO I can't believe we are not getting more value out of the money we spend on technology

Welcome to the era of Information Chaos!

How did we end up here?

Consumerization is transforming what users expect from applications and how we deliver them

The 4 drivers of consumerization (Forrester)
A computer
An internet connection
Programing language and SDK
Friction free platform for distributing and making money

IT always assumed that we control all of this stuff… and for 10 to 15 years we did

We are seeing the extrapolation of consumer services (ex. file sharing services) into the enterprise…

Changing nature of work is forcing organizations to think flat and agile, not hierarchical and slow

Approx 100 million people in Americal hold full time jobs
30 millino are engaged and inspired at work
20 million are actively disengaged - these employees who have bosses from hell that make them miserable roam the halls spreading discontent
Other 50 million are not engaged - they are just kind of present, but not inspired by their work or their managers
Engaged organizations = 147 higher earnings per share compared with their competition
Disengaged organizations…

Managing information chaos - managing the volume, variety and velocity of information and content created by these 3 disruptors… is the business challenge for the decade

What is the current state of SharePoint deployments?

Moving forward the buying decisions are going to be made more and more by the business - by the business leaders
Survey done

Question…

57% of orgs have half or more as active users
26% less than 1 in 5 are active
Larger orgs are still piling on users - 26% increasing rapidly; 11% plateau'ed or reducing

Widespread and rapid adoption at scale means governance must be automated!

Project success - thinking about the scope and depvelopment of your SharePoint ECM project, how would you describe progress?

40% moving forward
6% great success
28% stalled
33% struggling

Driving force

49% driven by IT dept
34% business driven (higher than last year… will increase moving forward)
14% multi-dept steering committee

The governance improvements in SP 2013 and O365 have not yet been properly communicated.

this is an opportunity for the channel

Content management is evolving. We are at a cross roads. People are starting to ask: What is my process within my ECM platform, within SharePoint, to achieve as many of these boxes as I can?