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Saturday, March 8, 2014

Notes from SPC14: Tackling the Challenges of Information Management and Governance

Insights from AIIM president, John Mancini 

Tuesday March 5, 2014, 1:45-3:00pm
Speakers: John Mancini
ITPro Session 
I attended a great session by John Mancini on the research that AIIM (Association of Information and Image Management) has done into how enterprises are tackling the challenges of information and governance given the amount of information, the velocity with which it is growing and the multitude of new ways that information is being accessed.  It was a fantastic session.  Here are my notes. 
At the end of this post, there is a link to the research report that AIIM produced that can be downloaded for free.
  • Why dealing with information chaos is the most significant challenge facing business in the next decade
  • The causes and effects of this disruption
  • What is the current state of SharePoint deployments?
  • What are the business questions you need to ask about content management? 
Information is the World's New Currency!
  • It was the best of times.  It was the worst of times.
  • Gartner: Every budget is an IT budget…
But amidst this opportunity, these are the kinds of things we hear…
  • Our file servers are out of control
  • Nobody can find anything
  • Information is leaking
  • The volume of stuff is in the process of drowning us
  • Maximizing this SharePoint investment is a little different than we though
  • Every time I turn around the business has implemented some new application that we didn't even know about in IT
  • As the CEO I can't believe we are not getting more value out of the money we spend on technology
Welcome to the era of Information Chaos! 
How did we end up here?
  • Consumerization is transforming what users expect from applications and how we deliver them
    • The 4 drivers of consumerization (Forrester)
    • A computer
    • An internet connection
    • Programing language and SDK
    • Friction free platform for distributing and making money 
  • IT always assumed that we control all of this stuff… and for 10 to 15 years we did 
  • We are seeing the extrapolation of consumer services (ex. file sharing services) into the enterprise… 
  • Changing nature of work is forcing organizations to think flat and agile, not hierarchical and slow
    • Approx 100 million people in Americal hold full time jobs
    • 30 millino are engaged and inspired at work
    • 20 million are actively disengaged - these employees who have bosses from hell that make them miserable roam the halls spreading discontent
    • Other 50 million are not engaged - they are just kind of present, but not inspired by their work or their managers
    • Engaged organizations = 147 higher earnings per share compared with their competition
    • Disengaged organizations… 
Managing information chaos - managing the volume, variety and velocity of information and content created by these 3 disruptors… is the business challenge for the decade 
What is the current state of SharePoint deployments?
  • Moving forward the buying decisions are going to be made more and more by the business - by the business leaders
  • Survey done

  • Question…
    • 57% of orgs have half or more as active users
    • 26% less than 1 in 5 are active
    • Larger orgs are still piling on users - 26% increasing rapidly; 11% plateau'ed or reducing 
  • Widespread and rapid adoption at scale means governance must be automated! 
  • Project success - thinking about the scope and depvelopment of your SharePoint ECM project, how would you describe progress?
    • 40% moving forward
    • 6% great success
    • 28% stalled
    • 33% struggling 
  • Driving force
    • 49% driven by IT dept
    • 34% business driven (higher than last year… will increase moving forward)
    • 14% multi-dept steering committee

The governance improvements in SP 2013 and O365 have not yet been properly communicated.
  • this is an opportunity for the channel

Content management is evolving.  We are at a cross roads.  People are starting to ask: What is my process within my ECM platform, within SharePoint, to achieve as many of these boxes as I can?

You can download the full report for free from here:


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